Last Updated: January 15, 2025
Introduction
This Refund Policy outlines the terms and conditions for refunds of virtual currency (points) purchases and virtual goods acquired through Code for Game, LLC Rappelz MMORPG platform.
Due to the digital nature of virtual currency and virtual goods delivered to registered accounts, special conditions apply to refund requests. All purchases require user registration and login authentication.
Important Pre-Purchase Notice
Before making any purchase, please understand the following:
!
Virtual currency (points) are credited to your account immediately upon successful payment!
Once points are spent on virtual items, they cannot be refunded or exchanged!
You have only 72 hours to request a refund for unused virtual currency!
All purchases require account registration and login authentication!
Virtual goods are delivered instantly and cannot be returned once consumed
Please review our complete refund tier system below before making any purchases.
Business Information
Company Name: Code for Game, LLC
Services: Rappelz MMORPG featuring virtual currency (points) system, in-game store, and virtual goods marketplace. User registration and login required for all purchases.
Contact Information:
Virtual Currency & Digital Goods Policy
Our MMORPG operates on a virtual currency (points) system where players purchase points with real money, then use those points to buy virtual goods in our in-game store. All transactions require user registration and login authentication.
We offer a tiered refund system that balances customer protection with the unique nature of virtual currency and digital goods.
Important Notice:
Virtual currency (points) and virtual goods are intangible digital items with specific refund conditions based on usage status and time elapsed since purchase.
Tiered Refund System
Our refund policy operates on three tiers based on the nature of the issue and virtual currency usage status:
TIER 1: Full Refunds (Immediate Processing)
Technical & Fraud Issues - No Questions Asked
- Payment processing errors, duplicate charges, or unauthorized transactions
- Virtual currency (points) not credited to your account within 24 hours
- Major server outages preventing access to purchased points for 48+ hours
- Verified account security breaches leading to unauthorized purchases
- System errors preventing virtual currency delivery (verified by technical team)
TIER 2: Conditional Refunds (72-Hour Window)
Unused Virtual Currency Only
- Virtual currency (points) still unspent in your registered account
- Purchase made within 72 hours AND points have not been used
- Account access issues preventing you from using purchased points
- Purchases made by minors without parental consent (requires verification)
- Verified technical issues preventing point usage within the 72-hour window
Important: Once virtual currency is spent on virtual items, it becomes non-refundable.
TIER 3: No Refunds
Consumed Virtual Currency & Digital Goods
- Virtual currency (points) already spent on virtual items or goods
- Virtual items delivered to your account and accessible in-game
- Virtual goods that have been used, consumed, or integrated into gameplay
- Purchases older than 72 hours (unless Tier 1 technical issues apply)
- Change of mind or dissatisfaction after virtual currency has been consumed
This protects the integrity of our virtual economy while following industry standards.
How to Request a Refund
Follow these steps based on your refund tier eligibility. Review the tier system above to determine your eligibility:
Refund Request Process:
- Contact [email protected] (within 72 hours for unused virtual currency eligibility)
- Include: Transaction ID, registered account username, purchase date/time, and detailed reason
- For Tier 2 requests: We verify virtual currency remains unspent in your registered account
- Our team reviews your request and responds within 24-48 hours for most cases
- Approved refunds are processed to your original payment method within 3-7 business days
- You receive email confirmation with refund details and processing timeline
Processing by Tier:
- Tier 1 (Technical/Fraud): Immediate processing upon verification
- Tier 2 (Unused Currency): Requires account and point balance verification
- Tier 3 (Consumed Goods): Request reviewed but generally ineligible
- All requests require account ownership and purchase verification
Expected Timeline:
- Initial response: 24-48 hours
- Account verification: 1-2 business days (if needed)
- Refund processing: 3-7 business days
- Final completion: Depends on your bank/payment provider
Chargebacks and Disputes
We strongly encourage contacting our support team before initiating chargebacks through your bank or payment provider.
Chargebacks may result in account suspension pending resolution and may affect your ability to make future purchases.
Important Warning:
Fraudulent chargebacks may result in permanent account termination and legal action.
Cancellation Policy
You may cancel purchases under specific conditions:
Subscription Services:
If we offer subscription services in the future, the following rules will apply:
- Cancel anytime before the next billing cycle
- No partial refunds for unused portions of current billing period
- Access continues until the end of the current billing period
One-Time Purchases:
One-time purchases of virtual goods cannot be cancelled once the items are delivered and accessed.
Refund Methods
Refunds will be processed using the following methods:
- Original payment method (credit card, PayPal, etc.)
- Store credit (if original method is unavailable)
- Bank transfer (for large amounts, if required)
- Alternative method as agreed upon with customer support
Refund processing times vary by payment method and financial institution.
Special Circumstances
We may make exceptions to this policy in the following cases:
- Legal requirements in your jurisdiction
- Exceptional technical difficulties affecting service quality
- Goodwill gestures for long-term customer satisfaction
- Regulatory compliance or consumer protection obligations
Dispute Resolution
If you disagree with a refund decision, you may request a review by our management team.
For unresolved disputes, you may seek resolution through consumer protection agencies or legal channels in your jurisdiction.
Policy Changes
This Refund Policy may be updated periodically to reflect changes in our services or legal requirements.
Significant changes will be communicated to users via email or service notifications.
Contact Information
For refund requests or questions about this policy, please contact us: