Terms of Service

Last Updated: January 15, 2025

Introduction

These Terms of Service ("Terms") govern your use of the Code For Game (C4G) Rappelz gaming services, website, and related applications.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Business Information

Company Name: Code for Game, LLC

Services Provided: Rappelz MMORPG platform featuring virtual currency (points) system, secure in-game store, virtual goods marketplace, and comprehensive customer support. All purchases require user registration and authentication.

Contact Information:

  • Email: [email protected]
  • Phone: (786) 400-2685
  • Support: Available 24/7 through our support system
  • Website: www.c4g.ae

Services Provided

C4G provides the following gaming services:

  • Access to Rappelz MMORPG game servers with virtual currency (points) system
  • In-game store featuring virtual goods and items purchasable with points
  • Customer support and technical assistance for registered users
  • Community features including chat and social interactions (requires login)
  • Account management, game progression tracking, and secure transaction processing

User Accounts

You must create an account and be logged in to access our services and make any purchases. Registration is mandatory for using virtual currency (points) and accessing the in-game store. You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and current information when creating your account and to update this information as necessary. Account verification may be required for certain transactions.

Payments and Billing

Our MMORPG features a virtual currency system (points) that can be purchased with real money. These points are used to buy virtual goods in our in-game store. Registration and login are required for all purchases.

All real-money transactions are processed securely through our payment partners including Stripe and other authorized payment processors. Virtual currency (points) purchases are immediately credited to your registered account.

Prices are displayed in USD and may be subject to applicable taxes depending on your location. Virtual goods can only be purchased using points, which must be acquired through our secure payment system.

Refunds and Returns

Due to the digital nature of virtual currency (points) and virtual goods, refunds are generally not available once points have been credited to your account or virtual items have been delivered to your registered account.

Exceptions may be made in cases of technical errors, unauthorized transactions, payment processing errors, or as required by applicable law. All refund requests must be made by the registered account holder.

For detailed refund information regarding virtual currency and virtual goods, please refer to our comprehensive Refund Policy page.

Cancellation Policy

You may cancel your account at any time through your account settings or by contacting customer support.

Upon cancellation, you will lose access to your account and any associated virtual goods or game progress.

Prohibited Activities

The following activities are strictly prohibited:

  • Cheating, hacking, or exploiting game mechanics
  • Harassment, abuse, or inappropriate behavior toward other users
  • Sharing account credentials or engaging in account trading
  • Using unauthorized third-party software or modifications

Intellectual Property

All game content, including but not limited to graphics, music, characters, and storylines, are the intellectual property of C4G or its licensors.

You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

Limitation of Liability

C4G's liability is limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages.

Our maximum liability shall not exceed the amount you have paid for our services in the 12 months preceding the claim.

Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction.

Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]

Support: [email protected]

Website: www.c4g.ae